What To Expect
Your Installation Guide
Know exactly what happens on the day. Here's our step-by-step process from arrival to handover — so you can prepare and feel confident before your appointment.
The Installation, Step by Step
A typical appointment lasts 45–90 minutes. Here's what your engineer will do.
1. Pre-Installation Survey
5–10 minutes
Your engineer arrives and assesses your property: door frame type, existing wiring, WiFi signal strength at the front door, and the best mounting position for a clear camera view of your doorstep.
- Check the existing doorbell wiring and transformer voltage
- Test WiFi signal strength at the installation point
- Discuss chime placement inside your home
- Confirm the camera angle covers your doorstep and approach
2. Remove the Old Doorbell
10 minutes
If you have an existing doorbell, we safely disconnect it. Power to the doorbell circuit is isolated at the transformer before any wires are touched — no guesswork, no risk.
- Isolate power at the transformer or breaker
- Disconnect and remove the old button unit
- Inspect existing wiring for damage or corrosion
- Repair or replace wiring where needed
3. Install the New Doorbell
20–30 minutes
We mount your new smart doorbell securely, connect it to your home's power (or insert the battery for wireless models), and position it at the optimal height — typically 1.2–1.5m from the ground for the best face capture.
- Mount the bracket level and secure
- Connect hardwired power or fit the battery
- Hide and route cables neatly
- Waterproof and seal external connections
4. App Setup & Account Pairing
10–15 minutes
We connect the doorbell to your 2.4GHz WiFi network, pair it to the manufacturer's app on your phone, and walk you through creating your account, setting up notifications, and adjusting motion zones.
- Connect to your WiFi network
- Pair the device to the Ring, Nest, Eufy or other app
- Set up live view and two-way talk
- Configure motion detection zones and sensitivity
5. Chime Setup & Testing
10 minutes
If you've chosen an indoor chime, we pair it and place it where you'll hear it. Then we run a full end-to-end test — ringing the bell, checking live video, two-way audio, and night vision — with you watching on your own phone.
- Pair and position the indoor chime
- Test ring, live view, and two-way talk together
- Verify night vision and motion alerts
- Confirm notifications arrive on your phone
6. Handover & Demonstration
5–10 minutes
We demonstrate every feature, answer your questions, share the recorded clips to your phone, and leave your home tidy — all packaging removed. You also receive our 12-month workmanship warranty.
- Full walkthrough of app features
- Subscription options explained (no obligation)
- All debris and packaging cleared away
- 12-month workmanship warranty confirmed
How To Prepare For Your Appointment
Four simple things that make your installation faster and smoother.
Check Your WiFi
Make sure your home WiFi reaches the front door. Not sure? We'll test it on arrival — and can extend your signal with a booster if needed.
Clear the Area
Please ensure the area around your front door is accessible — remove coats, deliveries, or obstructions near the installation point.
Have Your Phone Ready
Unlock your phone and know your WiFi password. We'll need both to pair your new doorbell and set up notifications.
Know Your Passwords
If you already have a Ring, Google, or Eufy account, have those login details handy so we can add the device straight away.
Common Questions
How long does the whole appointment take?
A standard installation takes 45–90 minutes from arrival to handover, depending on your property and whether any wiring work is needed.
Do I need to turn off my electricity?
No — we isolate the doorbell circuit safely at the transformer ourselves. You don't need to touch your consumer unit.
Will you clean up afterwards?
Yes. We clear all packaging, drill dust, and old equipment, and leave your hallway and doorstep exactly as we found them.
What if my doorbell can't be installed where the old one was?
If the existing position isn't suitable, we'll recommend the best alternative on the day and confirm with you before drilling anything.